1. Who we are

The LifeCare Group is operated by Humphrey & Kathy Gervais, referred to in this Privacy Notice as "The LifeCare Group", "we", "us" or "our".

We are responsible for deciding how and why your personal information is processed and are therefore the data controller for the personal information covered by this Privacy Notice.

Contact details:

The LifeCare Group

37 Kinnoul Road, London, UK

W6 8NG

Email: humphrey@lifecare.bz

Website: http://www.lifecare.bz

If you have a question about this Privacy Notice or how we handle your personal information, please contact us using the details above.

2. What personal information do we collect?

The information we collect will depend upon how you interact with us.

This may include:

Information you provide to us

For example:

• your name;
• email address;
• telephone number;
• postal address, where relevant;
• information contained in messages or enquiries you send to us;
• information you provide when communicating with us;
• information you provide when purchasing or enquiring about products or services;
• information you voluntarily provide when submitting a Story, Testimonial, photograph or video;
• any other information you choose to provide to us.

Information relating to Stories and Testimonials

If you choose to provide a Story, Testimonial, photograph or video for possible publication on our website or other LifeCare Group communications, we may process the information contained within that material.

We will only publish personal information, photographs or other material where we have an appropriate basis to do so and, where required, have obtained your permission.

Technical information

When you use our website, certain technical information may be collected automatically by the website or by services used to operate it.

Depending upon how the website is configured, this may include information such as:

• IP address;
• browser type and version;
• device type;
• operating system;
• pages visited;
• dates and times of visits; and
• information about how you interact with the website.

The precise information collected will depend upon the technologies and services operating on the website.

3. How do we collect your personal information?

We may collect personal information:

• when you contact us through our website;
• when you send us an email;
• when you telephone or otherwise communicate with us;
• when you make an enquiry about our products, services or business opportunity;
• when you purchase products or otherwise become a Customer;
• when you voluntarily provide a Story or Testimonial;
• when you provide a photograph or video for possible publication;
• when you interact with our website;
• when you communicate with us through social media; and
• from third parties where this is lawful and appropriate.

We will only collect and use personal information in accordance with applicable data-protection law.

4. How do we use your personal information?

We may use your personal information for purposes including:

Responding to enquiries

To respond to questions, enquiries and requests that you send to us.

Providing information and services

To provide information about products, services, wellness resources, the LifeCare Group and the business opportunity where you have requested it.

Managing Customer relationships

Where applicable, to communicate with Customers, administer orders and provide appropriate Customer service.

Stories and Testimonials

To review, manage and, where appropriate, publish Stories, Testimonials, photographs and videos that you have voluntarily provided and authorised us to use.

Website administration

To operate, maintain, protect and improve our website and its functionality.

Communications

To communicate with you about matters you have asked us about or where we have another lawful reason to contact you.

Marketing

Where we are permitted to do so, we may send information about products, services, events, news or other activities that we believe may be of interest to you.

We will comply with applicable rules governing direct marketing and will provide an appropriate way for you to stop receiving marketing communications.

Legal and regulatory purposes

To comply with legal and regulatory obligations and to establish, exercise or defend legal claims where necessary.

5. Our lawful bases for processing your information

Data-protection law requires us to have a lawful basis for processing personal information.

Depending upon the circumstances, we may rely on one or more of the following:

Consent

Where you have freely given us permission to use your personal information for a specific purpose.

For example, this may apply when you give permission for a Story, Testimonial, photograph or video to be published.

Where we rely on consent, you can withdraw that consent at any time.

Contract

Where processing is necessary to enter into or perform a contract with you.

Legitimate interests

Where processing is necessary for our legitimate interests, or those of a third party, provided those interests are not overridden by your rights and interests.

For example, this may include operating and improving our business and website, responding to enquiries and maintaining appropriate records.

Where we rely on legitimate interests, we consider the impact that the processing may have on your rights and interests.

Legal obligation

Where we need to process personal information to comply with a legal or regulatory obligation.

The lawful basis we rely upon will depend on the particular circumstances and the purpose for which your information is being processed.

The ICO requires organisations to explain their purposes for processing and the relevant lawful basis or bases.

6. Stories, Testimonials, Photographs and Videos

We believe that real experiences can be helpful to other people.

From time to time, people may voluntarily provide Stories, Testimonials, photographs or videos to The LifeCare Group.

Where we intend to publish this material, we will seek appropriate permission before doing so.

Depending upon the permission given, published material may include:

• your first name or name;
• your Story or Testimonial;
• your photograph;
• your video;
• other information that you have specifically agreed may be published.

You do not have to provide a Story, Testimonial, photograph or video.

If you provide material for publication, please consider carefully whether it contains information about other people. You should only provide information about another person where you have an appropriate basis or permission to do so.

Because website content can potentially be viewed by people anywhere in the world, you should understand that material published online may be accessible outside the United Kingdom.

If you would like to discuss or withdraw permission for previously submitted material, please contact us.

7. Health and wellness information

The LifeCare Group provides information and resources relating to health, wellness and lifestyle.

We may receive information about your health or circumstances if you voluntarily include such information in a message, Story, Testimonial or other communication.

Please do not send confidential medical information through the website unless it is necessary for your enquiry

Information about health can constitute special category personal data under UK data-protection law. Where we process such information, we will do so only where an appropriate lawful basis and additional condition under data-protection law applies.

Information provided to us about your health or wellbeing will not be treated as medical advice.

The information provided through this website is intended for general information and educational purposes and should not be regarded as a substitute for professional medical advice.

8. Who do we share your information with?

We do not sell your personal information.

Where necessary and lawful, we may share personal information with organisations that help us operate our business and website.

These may include:

• website hosting and technical service providers;
• email and communications providers;
• website security providers;
• payment or transaction providers, where applicable;
• technology and software providers;
• professional advisers;
• Forever Living Products, where this is necessary and appropriate in connection with products, Customers or the business opportunity;
• law-enforcement, regulatory or government bodies where we are legally required to do so; and
• other third parties where you have asked us to share information or have given us permission to do so.

We require organisations processing personal information on our behalf to handle that information appropriately and in accordance with applicable data-protection requirements.

9. International transfers

Some organisations that provide technology, hosting, communications or other services to businesses may process personal information outside the United Kingdom.

Where your personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required by applicable data-protection law.

10. How long do we keep your information?

We will only retain personal information for as long as it is reasonably necessary for the purposes for which it was collected, including where necessary to meet legal, accounting, regulatory or reporting requirements.

The period for which information is retained will depend upon:

• the type of information;
• why we collected it;
• whether we have an ongoing relationship with you;
• whether there is a legal or regulatory requirement to retain it; and
• whether we need it to establish, exercise or defend legal claims.

When personal information is no longer required, we will take reasonable steps to securely delete or otherwise dispose of it.

11. How do we protect your information?

We take reasonable technical and organisational measures to protect personal information against:

• unauthorised access;
• accidental loss;
• misuse;
• alteration; and
• unauthorised disclosure.

Access to personal information is limited to those who need it for legitimate business purposes.

However, no transmission or storage of information over the internet can be guaranteed to be completely secure.

12. Your privacy rights

Depending upon the circumstances, you may have rights under UK data-protection law including the right to:

• access the personal information we hold about you;
• correct inaccurate or incomplete information;
• request erasure of your personal information;
• request restriction of processing;
• object to certain processing;
• request data portability in certain circumstances;
• withdraw consent where we rely on consent to process your information.

Not all rights apply in every circumstance, and some rights are subject to legal conditions and exemptions.

13. How to exercise your rights

If you would like to exercise one of your privacy rights, or have a question about how we use your information, please contact us:

eMail: humphrey@lifecare.bz

Please provide enough information for us to identify you and understand your request.

We may need to ask for additional information to verify your identity before providing personal information or taking action on your request.

We will normally respond within the time period required by applicable data-protection law.

14. Cookies and similar technologies

Our website may use cookies and similar technologies.

Cookies are small files that may be stored on your device when you visit a website. They can be used for purposes such as:

• enabling the website to function;
• remembering preferences;
• maintaining security;
• understanding how visitors use the website; and
• providing additional website functionality.

We will provide appropriate information about the cookies and similar technologies actually used by our website.

Where consent is required for non-essential cookies or similar technologies, we will ask for your consent before using them.

You should be able to change or withdraw your choices where appropriate.

The ICO's current guidance confirms that organisations must provide clear information about cookies/storage technologies and obtain valid consent where required; strictly necessary technologies are treated differently.

15. Marketing communications

From time to time, The LifeCare Group may send newsletters and other marketing communications by email.

These communications may include information about:

• products;
• services;
• wellness information;
• events;
• news;
• Stories and articles;
• special offers or promotions;
• The LifeCare Group;
• the Forever Living business opportunity; and
• other activities that we believe may be of interest to you.

Choosing to receive marketing emails

We will only send marketing emails to individuals where we have an appropriate lawful basis to do so.

Where we ask you to subscribe to our newsletter or marketing emails, we will ask you to actively opt in.

For example, you may see a checkbox such as:

☐ Yes, I would like to receive newsletters and occasional marketing emails from The LifeCare Group about wellness, products, services, events and opportunities.

The checkbox will not be pre-selected

Choosing not to receive marketing emails will not prevent you from contacting us, making an enquiry or using the website.

We will keep an appropriate record of your marketing consent, including when and how you provided it and what you agreed to receive.

Withdrawing your consent

You can change your mind at any time.

Every marketing email will include a clear and simple unsubscribe option.

You can also contact us at humphrey@lifecare.bz and ask us to stop sending marketing emails.

If you withdraw your consent, we will stop sending you marketing emails, subject to any limited circumstances where we are legally permitted to retain a record of your previous consent or opt-out.

16. Links to other websites

Our website may contain links to websites operated by third parties, including websites relating to Forever Living Products and social-media platforms.

If you follow a link to another website, that website will have its own privacy practices and policies.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend that you read the privacy notice of any external website you visit.

17. Social media

We may provide links to social-media platforms including Facebook, Instagram, LinkedIn and YouTube.

Simply following a link from our website does not mean that we automatically receive personal information from those platforms.

If you interact with us through social media, the relevant platform will also process your personal information under its own privacy policies and terms.

18. Children's privacy

Our website is intended for a general audience and is not specifically directed at children.

We do not knowingly seek to collect personal information from children through our website.

If you believe that a child has provided us with personal information without appropriate permission, please contact us so that we can consider the appropriate action.

19. Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect:

• changes to our business;
• changes to our website;
• changes to the way we process personal information;
• changes to technology; or
• changes to legal or regulatory requirements.

When we make changes, we will update the "Last updated" date at the beginning of this notice.

We recommend checking this page periodically so that you remain aware of how we use personal information.

20. Complaints

We hope that we can resolve any concerns you may have about how we use your personal information.

If you have a concern or complaint, please contact us first:

eMail humphrey@lifecare.bz

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

Information Commissioner's Office

Website: [Information Commissioner's Office (ICO)](https://ico.org.uk/)

The ICO provides information about data-protection rights and how to make a complaint.

21. Contact us

If you have any questions about this Privacy Notice, how we use your personal information, or wish to exercise your privacy rights, please contact:

The LifeCare Group

eMail. humphrey@lifecare.bz

Website: http://www.lifecare.bz